Missing Parts & Parts Support

Check the model and parts

Check the product number on the packaging or instructions, and compare the building steps, parts list and remaining pieces. Note each missing part's shape, color and quantity; include the part number if available.

Gather the details

Prepare your purchase channel and order or purchase record and a description or photos of the issue. If you cannot identify a part, include the instruction page and step. For electronic components, describe the connections and what happens.

Contact after-sales support

Go to Contact Us, select “After-sales service” and provide an email address where we can reach you, along with your product details and a description of the issue.

Replacement arrangements, costs and handling depend on the product and the issue and will be confirmed individually.